LTL Carrier Claim Forms
Find your carrier. File with the right documents.
Claim forms, online filing portals and instructions for 21 LTL carriers, gathered in one place. Choose your carrier, review its requirements and have your shipment documents ready before you submit.
Before you file, have these ready
- Bill of lading and PRO number
- Signed delivery receipt with exceptions noted
- Photos of the freight and packaging
- Invoice showing the value of the goods
Four steps to a stronger freight claim
Most claim problems start at delivery. These steps help you preserve the evidence a carrier will ask for.
Note it at delivery
Write specific exceptions on the delivery receipt before signing, such as “2 cartons crushed.” Photograph the freight before it is moved.
Keep everything
Hold the damaged goods, packaging and pallets until the carrier inspects them or releases them in writing.
Gather documents
Collect the bill of lading, delivery receipt, invoice, photos and repair or replacement costs.
File in writing
Use your carrier’s form or portal below. Keep copies of everything and record your claim number.
Find your carrier’s claim form
Search by carrier name or filter by how each carrier accepts claims. Point to or select a carrier to see its claim options. Forms and filing pages open on the carrier’s website in a new tab.
21 carriers shown
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File through the online claim request in MyPyle. A MyPyle login is required.
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Download the Cargo Claims Form from the document library. Registered users can also submit and manage claims through AAA Cooper’s cargo claims application.
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ABF Freight claims are handled through ArcBest. Online filing may require an ArcBest sign-in.
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Submit a new claim with Averitt’s online QuickClaim form.
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Download the cargo loss and damage form, then submit it by email, fax or mail as described in Central Transport’s filing instructions.
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Download the claim form and email it as described on Dohrn’s claims page.
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My Estes is Estes’ preferred online filing method (login required). A PDF claim form is also available.
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Use the FedEx Freight cargo claims site for LTL shipments. Online filing requires a login; a PDF form is also available.
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Use Forward Air’s online claim form. Have your waybill or reference number ready.
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Download the cargo claim form or submit an online cargo claim request.
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File through Old Dominion’s online claim process using your shipment PRO number. A login is required.
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Start a new LTL claim from PITT OHIO’s claims page using the Submit a New Claim button. Claims filed before December 1, 2025, are managed in the legacy claims dashboard.
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Roadrunner offers a downloadable claim form with instructions and an online QuickClaim submission page.
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File through MySEFL, or use the external cargo claims portal to file without a MySEFL login.
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Download the claim package and follow its submission instructions.
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The forms page provides the freight claim form and cargo claims policy. Follow the form’s filing instructions.
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Frontline Freight’s claim resources are now hosted by STG LTL. Follow the claim form’s filing instructions.
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Download the cargo loss and damage form and review TForce Freight’s filing instructions.
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Ward Transport & Logistics provides a claim form and an online claim request.
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File cargo claims from the shipment record in the XPO customer portal (login required).
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Account customers file through the XGS Customer Portal. Customers without an account can use the PDF form and email filing instructions.
Claim forms, portals and requirements are maintained by each carrier and may change without notice. Always confirm current filing requirements with the carrier. Carrier names and logos are trademarks of their respective owners and are shown for identification only.
Documents carriers typically request
Requirements vary by carrier, but a complete claim usually includes:
- A written claim with the amount you are requesting
- Original bill of lading with the PRO number
- Delivery receipt showing noted damage or shortage
- Commercial invoice or proof of the goods’ value
- Photos of the damage, packaging and labels
- Repair estimate or replacement cost, if applicable
- Freight bill and any inspection report
Common types of freight claims
Visible damage
Damage that is apparent at delivery and noted on the delivery receipt.
Concealed damage
Damage discovered after delivery, once the packaging is opened.
Shortage
Fewer pieces delivered than shown on the bill of lading.
Lost shipment
Freight that was never delivered to the consignee.
Answers to common claim questions
What is an LTL freight claim?
A freight claim is a written request asking a carrier to pay for freight that was lost, damaged or short while in its care. For less-than-truckload (LTL) shipments, the claim is filed with the carrier that handled the freight.
How long do I have to file a claim?
Under federal law (the Carmack Amendment), carriers may not set a claim-filing deadline shorter than nine months, and many LTL carriers use nine months from delivery, or from the expected delivery date for lost freight. Check your carrier’s rules tariff and file as soon as possible.
What should I do about concealed damage?
Report it to the carrier as soon as you discover it. Many carriers require prompt notice after delivery and may request an inspection, so keep the freight and all packaging until the carrier says otherwise.
Should I refuse a damaged shipment?
In most cases, accept the freight and write specific exceptions on the delivery receipt. Refusing freight can add return or storage charges and delay the claim. If you are unsure, contact the carrier or your Logistics Worldwide representative before the driver leaves.
How much can I recover?
Carrier liability may be limited by the carrier’s tariff, the freight class and any value declared on the bill of lading. If your goods are high in value, ask about declared value or cargo insurance options before you ship.
Can Logistics Worldwide help with my claim?
If you shipped through Logistics Worldwide, contact your representative or call 1-844-488-SHIP. We can help you identify the right carrier and claim resources for your shipment.
My carrier isn’t listed. Where do I start?
Contact Logistics Worldwide and we will help you locate that carrier’s claim form or filing instructions.
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